Terms of Service

1. About these terms

These terms govern your use of Movr, a platform that connects customers who need items moved with vetted independent drivers. By creating an account or placing a booking you agree to them.

2. Bookings and quotes

Quotes are generated from the details you provide — items, distance, floors, lift access, labour and any add-ons. If the job on the day differs materially from what was booked, the price may be adjusted and you will be told before work continues.

3. Payment

Payment is taken for the agreed quote. Additional charges may apply for waiting time, parking, tolls, congestion charges or extra items added on the day.

4. Cancellations and changes

• Cancel more than 24 hours before your slot: no charge.
• Cancel within 24 hours: a cancellation fee may apply.
• Rescheduling is free while a booking has not yet been assigned or started.

5. Items we cannot move

Hazardous materials, illegal goods, live animals, perishable food, cash, and high-value items such as jewellery are excluded unless agreed in writing in advance.

6. Liability

Drivers carry goods-in-transit and public liability cover. Claims must be raised within 48 hours of delivery with photographic evidence. We are not liable for damage to items packed by you where the packing was inadequate, or for indirect losses.

7. Drivers

Drivers on Movr are independent contractors, not employees. They are responsible for their own licensing, insurance, vehicle condition and tax obligations. We may suspend an account for safety, conduct or repeated service failures.

8. Accounts

Keep your login details secure and give accurate information. You are responsible for activity on your account.

9. Changes and contact

We may update these terms; material changes will be notified in the app. Questions? Contact Moovah Mates at support@moovahmates.com or +44 7477 499175. We operate from Lancashire, United Kingdom; our registered address is available on request.